Respect
Patients and Staff must be treated with respect and courtesy and must never be subjected to any form of discrimination in terms of ethnic origin, sex, age, socio-economic background, sexual orientation or religion.
Services must take into account individual preferences and the recognition of our patients’ human rights.
All of our actions must be guided by respect for the individuality of patients.
Empathy and compassion should always be demonstrated in all interactions.
Privacy
All patient information must be kept strictly confidential at all times and the patient’s consent must be obtained before speaking with family member or relatives.
Staff must at all times exercise discretion and abstain from any comments except when they are required for providing care and services.
Patient Care
Our professionals meet the highest standards of competence and perform their duties in accordance with their professional corporation’s code of ethics.
Our professionals are accountable for the services they provide and are committed to providing all persons with access to quality care.
Patient Consent
Patients must give their consent for care, tests, treatments or interventions of any kind.
All patients have the right to refuse care, tests or treatments.Information should always be given in a way that is easily understood so that patients can have their wishes respected.
Communication
Our staff is committed to communicating clearly to patients all relevant information regarding the care they require or tests needed.
Staff must always identify themselves to the patient and nametags are to be visible at all times.
Patients have the right to know the reasons for the care or services they receive. We must take the time to explain and answer questions as fully as possible in a tranquil environment.
Safety & Comfort
We strive to prevent physical and psychological abuse as well as incidents and accidents.
All forms of violence, aggressive behaviour, threats etc. will not be tolerated from staff or patients at any time.
We strive to keep the premises clean and orderly in order to minimize the risk of transmission of infectious diseases.
