At a time when we are actively searching for tangible and long-term solutions to our health care needs, the Queen Elizabeth Health Complex (QEHC) offers an innovative and efficient health care model, providing a diverse range of community health care services - all under one roof and with minimal waiting times. Ensuring ready access to both medical and alternative health services, the QEHC is an excellent alternative to the overcrowding, delays and other inconveniences so often experienced in hospitals and CLSCs.

Q: Where is the Queen Elizabeth Health Complex located and where can I find your contact information
A: The Queen Elizabeth Health complex is conveniently located at 21oo Marlow street, not far from the Vendome Metro and Decarie Boulevard. For our complete coordinates, check out our contact page or for a map of our location select the following link.

Q: What is the mission of the Queen Elizabeth Health Complex?
A: In the face of a new millennium, the QEHC is firmly committed to offering the most competent and responsive range of services possible, which define new standards of excellence and innovation in health care delivery today and for tomorrow. Created in 1996, the Queen Elizabeth Health Complex is owned and operated by the Centre-West Community Health Corporation, a not-for-profit organization dedicated to providing the community with health promotion and medical services. It is an innovator in the field of healthcare, providing an innovative and complete range of services under one roof. Its mission is as follows: In partnership with others, to promote and preserve the health and well-being of all residents of our community.

Q: Are the medical services free?
A: Most medical services, such as visits with a physician or x-rays, are covered by Medicare.  Private health insurance usually covers other services.

Q: What is the purpose of the Queen Elizabeth Health Complex?
A: The purpose of the Complex is to provide community-accessible healthcare services, and this is clearly demonstrated in the programs already available. Furthermore, the Complex also subsidizes the purchase of equipment and/or services that would not be available in a similar for-profit environment (for example: radiology, mammography, fluoroscopy, health teaching, etc.). As well, the Queen Elizabeth Health Complex provides a low cost venue for several charities and not-for-profit groups to operate.

Q: Who owns and operates the Queen Elizabeth Health Complex?
A: The Queen Elizabeth Health Complex is owned by the Centre West Health Corporation and is operated by a board of directors. The administration is accountable to this community board and not to the government. The board of directors includes 16 community representatives including business, religious and health professionals. The government can, at any time, close hospitals. This is not the case with the Queen Elizabeth Health Complex.

Q: Is this an initiative intended to promote the increasing privatization of our healthcare services?
A: No. It is the Queen Elizabeth Health Complex's policy to work within the law and regulations established by the two levels of government for the provision of public and private health services. This means that the Queen Elizabeth Health Complex doesn't receive any government funding, but strives to carry out its mission to provide quality healthcare services at no charge or minimum charge to the community.

Q: Who are some of the partners of the Queen Elizabeth Health Complex?
A1: The Régie Régionale Montréal-Centre.
Through a historic Protocole d'entente written in 1996, an agreement was reached between the Régie régionale Montréal-Centre and the Queen Elizabeth Health Complex. The Queen Elizabeth Health Complex had originally invited the Régie Régionale to discuss how the Complex might become a new partner in the provision of healthcare services in the community. By virtue of this Protocole d'entente, the Régie régionale and the Queen Elizabeth Health Complex have emerged as partners and joint leaders in the enabling and promotion of the project. The primary objective of this joint project is the forging of the necessary alliances with public and non-public organizations and with key groups of professionals. A major part of the challenge facing the Centre is to accurately anticipate future community needs and appropriately position itself to work with other public and private healthcare institutions.

A2: The Queen Elizabeth Hospital Foundation
The Queen Elizabeth Hospital Foundation has consistently, over the past 10 years, backed the Queen Elizabeth Health Complex initiative with funding to help it develop the winning formula that we see today. Furthermore, the Queen Elizabeth Hospital Foundation has donated $1.6 million to our ongoing capital campaign. It would not have been possible for the Queen Elizabeth Health Complex to reach its present stage of growth without the support of the Queen Elizabeth Hospital Foundation. This in turn was made possible by all those who so generously donated to the Queen Elizabeth Hospital before it closed in 1996.

A3: The Government of Quebec
The Government of Quebec has built a CHSLD, a 149-bed long-term care hospital on Queen Elizabeth health Complex property. This hospital is an extension of the Queen Elizabeth Health Complex and benefits from the various services offered at the Complex. For example, a long-term care patient needing imaging services has no longer have to be transported to an outside hospital by ambulance, but will rather be brought to the QEHC's imaging department. This will be the first long-term care institution to benefit from such an innovative solution to medical problems the elderly often face.

A4: McGill University
McGill University has established and operates a revolutionary dental clinic. For the first time in history, students of McGill University are pursuing their residency training in dentistry outside of a hospital setting. This innovative centre provides dental care services at a reduced rate for the entire population. It also provides 24 hour emergency service.

A5: McGill University Health Center
The MUHC has recently opened a Family Medicine Clinic at The Queen Elizabeth Health Complex.  This clinic was created as a result of increased demand for family medicine physicians in the community.