FAQ

At a time when we are actively searching for tangible and long-term solutions to our health care needs, the Queen Elizabeth Health Complex (QEHC) offers an innovative and efficient health care model, providing a diverse range of community health care services - all under one roof. Ensuring ready access to both medical and alternative health services, the QEHC is an attractive option to avoid the overcrowding, delays and other inconveniences so often experienced in hospitals and CLSCs.

Q: Where is the Queen Elizabeth Health Complex located and where can I find your contact information

A: The Queen Elizabeth Health Complex is conveniently located at 2100 Marlowe, not far from the Vendôme Metro and Decarie Boulevard. We are neighbours of the Glen Site of the New McGill University Health Centre. Click on the link below for our complete address, directions, map and bus and car routes to the Complex.

Contact Us

For a specific service, please check our Directory or type the name of the service into our search bar.

Q: What are your hours?

A: The walk-in clinic and the imaging department are open 365 days a year. Queen Elizabeth Health Complex is home to over 150 different services. For the hours of a specific service please consult our directory.

Q: What is the mission of the Queen Elizabeth Health Complex?

A: In partnership with others, to promote and preserve the health and well-being of all residents of our community. The QEHC is firmly committed to offering the most competent and responsive range of services possible, which define new standards of excellence and innovation in health care delivery today and for tomorrow.

Q: Are the medical services free?

A: Most medical services, such as visits with a physician or x-rays, are covered by RAMQ (Medicare). Private health insurance often covers other services

Q: What is the purpose of the Queen Elizabeth Health Complex?

A: The purpose of the Complex is to provide the community with-accessible health care. This is clearly demonstrated by the wide variety of programs and services. Furthermore, the Complex subsidizes the purchase of equipment and/or services that would not be available in a similar for-profit environment (for example: digital radiology, digital mammography (DR system), fluoroscopy, health teaching, etc.). As well, the Queen Elizabeth Health Complex provides a low cost venue for a number of charities and not-for-profit groups.

Q: Who owns and operates the Queen Elizabeth Health Complex?

A: The Queen Elizabeth Health Complex is owned by the Centre West Community Health Corporation, a not-for profit organization created in 1996, and is operated by a volunteer board of directors. The administration is accountable to this community board and not to the government. The board of directors is made up of community representatives, including business and health professionals.

Q: Is this an initiative intended to promote the increasing privatization of our healthcare services?

A: No. It is the Queen Elizabeth Health Complex's policy to work within the law and regulations established by the two levels of government for the provision of public and private health services. This means that the Queen Elizabeth Health Complex doesn't receive any government funding, but strives to carry out its mission to provide quality healthcare services at no charge or minimum charge to the community.

Q: Who are some of the partners of the Queen Elizabeth Health Complex?

A1: McGill University Health Center

The MUHC Family Medicine Clinic at The Queen Elizabeth Health Complex is an active and important partner within the Complex. The MUHC involvement with the clinic permits family medicine residents to train in the community. In this way, the QEHC is addressing the chronic shortage of family doctors in Quebec.

As well, the MUHC, through the Montreal Neurological Hospital, is working with the Medical Specialists' Clinic at the QEHC to offer a teaching program for neurology residents. The QEHC is proud to be able to facilitate the learning process for so many of our new doctors.

The proximity of the QEHC to the new Glen site offers opportunities for the future development of greater partnership.

A2: McGill University

McGill University has been training leaders in dentistry for over 100 years. At the QEHC, graduate students of the Faculty of Dentistry have the unique opportunity to pursue their residency training outside of a hospital setting under the supervision of experienced dentists. The Queen Elizabeth Oral Health Centre offers the recent dental graduate the chance to experience a multidisciplinary approach. The Multidisciplinary Training Programs are accredited by both the Order of Dentists of Quebec and the Canadian Dental Association Commission on Dental Accreditation. This leading-edge centre provides dental care services at a reduced rate for the entire population. It also provides 24 hour emergency service.

A3: The Queen Elizabeth Hospital Foundation and the QEHC Foundation

The QEHC Foundation has consistently supported the Queen Elizabeth Health Complex initiative through funding to help it develop the winning formula that we see today. Furthermore, all those who so generously donated to the Queen Elizabeth Hospital before it closed in 1996 made it possible for the Queen Elizabeth Hospital Foundation to donate $1.6 million to our ongoing capital campaign. It would not have been possible for the Queen Elizabeth Health Complex to reach its present stage of growth without the support of the QEHC Foundation and the community.

A4: The Government of Quebec

The Government of Quebec has built a CHSLD, a 149-bed long-term care hospital on Queen Elizabeth Health Complex property. Clients can benefit from the various services offered at the Complex. For example, some long-term care patients needing an X-ray may be brought to the QEHC's imaging department. This is the first long-term care institution to benefit from a creative solution to the elderly's medical problems.

A5: The Régie Régionale Montréal-Centre

The Régie Régionale and the Queen Elizabeth Health Complex have emerged as partners and joint leaders through a historic memorandum of understanding (Protocole d'entente) written in 1996. The primary objective of this joint project is the forging of necessary alliances with public partners such as organizations and key groups of professionals.

Q. How can I get my medical records?

A : Archives from the former Queen Elizabeth Hospital were sent to St.Mary's Hospital Archives. You may fax them at 514 734-2663. For records from a specific doctor at a clinic located within the complex, please contact the clinic or doctor directly.

Contact info

Q: How can I make a donation to the QEHC?

A : The Complex is entirely auto-financed, which means it receives no government funding and relies completely on community donations. To make a donation through our Foundation, click here.